Transforming People, Transforming Innovation: Leadership Mechanisms Driving Innovative Work Behavior in Global ICT Companies

This study investigates the role of transformational leadership in promoting innovative work behavior among employees in leading Information and Communication Technology (ICT) firms. The research specifically examines the internal mechanisms of empowerment, knowledge sharing, and perceived organizational support. The participants included eight individuals – executives, human resource managers, and supervisors – who were interviewed through semi-structured, in-depth interviews. Data were analyzed using content and thematic analysis. The findings indicate that transformational leadership is a critical factor in stimulating creative thinking, providing opportunities for employees to demonstrate their capabilities, and cultivating a work environment conducive to innovation. It also enhances employees' sense of empowerment, autonomy in decision-making, and intrinsic motivation to improve their work. Additionally, knowledge sharing facilitated by organizational structures and culture, along with employees' perceived organizational support in terms of resources and well-being, significantly contributes to the development of innovative work behavior. Therefore, fostering innovation in ICT organizations requires inspirational leadership supported by comprehensive and sustainable employee support systems.