Perceived Organizational Support and Health Care Service Quality

This study focused on perceived organizational support and healthcare service quality in selected tertiary public health institutions in Southern Nigeria. The purpose of the study was to explore the effects of perceived organizational support on healthcare service quality in the selected public health institutions. The specific objectives of the study were to examine how components of organizational support like employer support, supervisor support, and coworker support, influenced the healthcare service quality in the sampled institutions. Appropriate research questions were raised and corresponding hypotheses tested to prosecute the study. The research utilized a cross-sectional research design which was executed by conducting a survey. The participants of the study were 244 employees across the sampled health institutions. The study used a well-structured questionnaire as the data collection instrument. The data was analyzed and the hypotheses tested using regression analysis. The findings show that all the components of organizational support studied significantly influenced healthcare service quality. The study concludes that organizational support is vitally important for improved healthcare quality and recommends that the management of the sampled health institutions should continue to focus on policies and programs that would promote perceived levels of organizational support to help improve the healthcare service quality offered to patients.