Employee Performance in Islamic Banking: The Role of Emotional Intelligence, Organizational Commitment, and Organizational Citizenship Behavior

This study aims to analyze the influence of emotional intelligence, organizational commitment, and organizational citizenship behavior (OCB) on employee performance at Bank Syariah Indonesia KCP Bengkulu Panorama. The study used a quantitative approach with a survey method of 38 employees through a total sampling technique. Data were collected using a Likert scale questionnaire and analyzed using multiple linear regression. The results showed that emotional intelligence, organizational commitment, and OCB had a positive and significant effect on employee performance, both partially and simultaneously. This finding emphasizes the importance of managing emotional aspects, organizational loyalty, and volunteer work behavior in improving employee performance in Islamic banking.