TIJORAT BANKLARIDA MIJOZLAR BILAN MUNOSABATLARNI BOSHQARISH (CRM) TIZIMINING SAMARADORLIGINI OSHIRISH
Abstract
This article analyzes the role of CRM (Customer Relationship Management) systems in systematizing and increasing the efficiency of customer relations in the banking sector. The study explores mechanisms for enhancing competitiveness in the banking services market, strengthening customer loyalty, and providing personalized service delivery. Furthermore, scientific and practical proposals are provided regarding the challenges and solutions for implementing CRM technologies within the banking system of Uzbekistan.
Fields of Study & Subjects
Customer Service Quality and Loyalty
Banking Sector Performance and Management
Digital Transformation in Financial Services
Publication details
- Journal / source
- Iqtisodiy taraqqiyot va tahlil
- Volume
- 4
- Issue
- 2
- Pages
- 118–122
- Publication date
- 27 February 2026
- Language
- EN