Consumer Complaint Database

Only complaints sent to companies for response are eligible to be published and are only published after the company responds, confirming a commercial relationship or after 15 days, whichever comes first. The database generally updates daily. We do not publish complaints referred to other regulators, such as complaints about depository institutions with less than $10 billion in assets. We publish the consumer’s narrative description from their complaint if the consumer opts to share it publicly and after the Bureau takes steps to remove personal information. This database is not a statistical sample of consumers’ experiences in the marketplace and these complaints are not necessarily representative of all consumers’ experiences with a financial product or company. Complaints are not “information” for purposes of the Information Quality Act. More about the data we publish