Integrating technostress and individual performance: a meta-analysis based on structural equation modeling

Research on the relationship between technostress and individual performance has produced a wide of inconsistent empirical insights. This study distinguished between in-role and extra-role performance and interpreted these findings through a meta-analytic procedure based on 192 papers, 201 studies and 80,523 independent samples. The study found that overall technostress is detrimental to both an individual’s in-role and extra-role performance, which is primarily transmitted through negative emotions, role stress and work–family conflict. Excluding these mechanisms, technostress is beneficial for in-role performance, but still detrimental to extra-role performance. Despite slight differences in effects, technostressors remain negative for individual in-role and extra-role performance. Individual resources and social support can mitigate the negative effects of technostress. In terms of social support, instrumental support mitigates the negative effects of technostress on in-role performance, while emotional support mitigates the effects of technostress on extra-role performance. The theoretical and practical implications of this study are discussed.