Web-Based Order and Customer Service System for Julius Nama Fabricator (JNF) Glass Aluminum Works

This study presents the development of a Web-Based Customer Service and Service Request System designed for JNF Glass and Aluminum Works to improve the management of customer transactions and service operations. The system provides an online platform where customers can submit service requests, monitor the status of their requests, and communicate with the business through inquiries and feedback. On the administrative side, the system includes a dashboard that allows authorized staff to manage service requests, verify payments, schedule installations, and maintain organized customer records. By replacing manual processes with a centralized digital platform, the system enhances operational efficiency, improves communication between customers and the business, and supports better data management for service operations.