Effect of Emotional Intelligence and Strategic Management of Technology on Organizational Performance (Book Chapter)

Purpose - The purpose of this study is to investigate the influence of emotional intelligence (EI) on the relationship between strategic management of technology (SMT) and organizational performance (OP).Design Methodology / Approach - Data were collected through a survey of 1094 managerial level employees attached to banks in Sri Lanka and analysed using structural equation modelling procedure with SmartPLS to test the a priori-based conceptual model. The results supported the arguments on the positive impact of SMT on OP, and the moderating role of EI on the relationship between SMT and the OP.Findings - This research reveals the positive effect of SMT on organizational performance.Implications - The findings imply the importance of emotions of managerial level employees in implementing technology strategies to enhance organizational performance in highly volatile markets.Originality / Values - The findings provide an important contribution to the practitioners with the importance of EI for the relationship between SMT and OP.