Ranking of ICT providers for an HEI through TOPSIS method: a guide to Decision Making

This document is focused on guiding Decision Makers (DM) regarding the Information and Communications Technology (ICT) infrastructure that should be selected for proper administrative and academic operation within Higher Education Institutions (HEI). These technologies include the Internet, hardware infrastructure, institutional email, and educational platforms. This selection problem arises due to the diversity of providers offering ICT services in terms of speed, storage, number of users, and costs for each of the technologies. This decision involves a thorough evaluation of the different selection alternatives that converge in a real life scenario increasingly influenced by the use and application of technologies. The TOPSIS method is applied due to its ease of use in evaluating the various characteristics of each of the technologies and because it offers an ordering based on the values of proximity to an ideal solution, thus offering a ranking as a guide to support the decision of the DM according to his preferences. Smart citations: https://scite.ai/reports/10.61467/2007.1558.2026.v17i2.1164Dimensions.Open Alex.