Qualification and Interaction Between Family Health Program and Family Health Support Center Professionals: An Intervention Proposal to Improve the Work Process in Primary Health Care

Abstract: Primary health care in Brazil depends on effective articulation among multidisciplinary teams in order to ensure comprehensive, resolutive, and continuous care. In this context, the Family Health Program (PSF) and the Family Health Support Center (NASF) play complementary roles in health promotion, prevention, shared care, and territorial organization. However, difficulties in interaction between these teams may compromise work organization, delay care, generate functional overlap, and negatively affect the quality of assistance provided to users. This study aimed to propose an intervention to improve the interaction between professionals from PSF and NASF teams and to facilitate the discussion and reorganization of the work process in the Petrolândia Health District, municipality of Contagem, Minas Gerais, Brazil. This is a descriptive study with an intervention proposal based on situational analysis of the local work process. The intervention consists of monthly workshops involving PSF and NASF professionals, local and central managers, and technical references, focusing on the clarification of team roles, organization of work processes, matrix support, team meetings, and construction of care agendas. Four workshops were planned over a five-month period, followed by periodic evaluation using professional reports, agenda analysis, waiting time for matrix support, and waiting time for consultations as monitoring instruments. The proposal is expected to strengthen professional interaction and integration, improve work organization, reduce communication barriers, and enhance the quality of care delivered to users. The intervention may contribute to the consolidation of collaborative practice and shared responsibility in primary health care.