SATISFAÇÃO DO PACIENTE: FATORES QUE IMPACTAM E ALTERAM A QUALIDADE DO ATENDIMENTO MÉDICO

This systematic review analyzed factors influencing medical care quality and patientperception of the doctor–patient relationship. Thirty-one articles published between 1990and 2020, in Portuguese and English, were included, focusing on communication, empathy,physician attire, professional behavior, and patient satisfaction. Results showed a strongcorrelation between physician communication skills and patient satisfaction, with empathy,adequate consultation time, and clarity of explanations being key to trust and adherence(3,7,8). Physician attire, especially the white coat, was linked to greater credibility,particularly among elderly patients (6,15,16). Lack of empathy and ineffectivecommunication were associated with dissatisfaction and malpractice complaints (18,22).The findings suggest that healthcare quality depends not only on technical indicators butalso on humanized interpersonal relationships, based on trust, respect, and active listening(14,30). Medical care should be seen as an emotional and collaborative relationshipin whichthe patient participates actively in decision-making, promoting better clinical outcomes andoverall quality of life (31,32).