STREAMLINING JUSTICE: ENHANCING CLIENT INTAKE EFFICIENCY FOR GOVERNMENT BENEFITS IN PUBLIC HEALTH AND HUMAN SERVICES

The efficiency of intake processes for government benefit programs is central to ensuring equitable access to public health and social services. This article analyzes the structural components of intake systems and examines how standardized workflows, interoperable information systems, and trauma-informed practices shape administrative fairness and service quality. The methodology includes a literature review in Portuguese, document analysis, and practice-based insights derived from case management in public health and human services. Results indicate that electronic records, intersectoral integration, and humanized approaches significantly improve timeliness, accuracy, and user experience, particularly among highly vulnerable populations. Findings show that technological innovation, combined with organizational clarity and trauma-sensitive practices, strengthens the capacity of public institutions to deliver efficient and equitable services. The study concludes that the modernization of intake systems demands continuous investment, qualified training, and coordinated public policy efforts to ensure dignified and needs-based access to essential benefits.