O PODER TRANSFORMADOR DAS TECNOLOGIAS DE INFORMAÇÃO E COMUNICAÇÃO NA GESTÃO PÚBLICA

This article analyzes the impact of Information and Communication Technologies on public management, focusing on their transformative power to optimize services and strengthen digital governance, generating benefits for both society and the public entity. The research was developed through a systematic literature review. Initially, 31 articles were identified in the Scielo, PubMed, and Google Scholar databases, focusing on publications from the last five years. After screening for thematic relevance, 12 articles were selected for in-depth analysis. The results of the analysis indicate that the implementation of digital tools, such as remote request protocols and electronic scheduling in areas such as health, education, and the environment, promotes unprecedented traceability for citizens and raises the levels of efficiency and transparency of public acts performed daily, being a useful, agile tool that is here to stay permanently in the public sector. It is concluded that investment in technological innovation, combined with inclusive management and mutual commitment between the State and society, is crucial to consolidating a more agile and transparent Public Administration model that strictly complies with the constitutional principles of efficiency and publicity of public acts, adapting public management to digital modernity.