A INTELIGÊNCIA ARTIFICIAL COMO UMA FERRAMENTA DE AJUDA NA ADMINISTRAÇÃO PÚBLICA: AVANÇOS, DESAFIOS E PERSPECTIVAS FUTURAS

This article addresses the strategic relevance of implementing digital tools, especially artificial intelligence, in public administration. This topic is of paramount importance, as it aims to improve the quality and speed of public services, meeting a crucial societal demand. The research was conducted through a literature review to assess relevant aspects of artificial intelligence, particularly in the public sector. Among these, challenges, benefits, advantages, innovations, and future prospects stand out. A total of 35 articles were initially selected, of which 13 were considered after exclusion of irrelevant topics. The literature review focused on studies from the last five years, consulting the Scielo, Pubmed, and Google Scholar databases. The objective of this work was to analyze the benefits, challenges, innovations, and future prospects of artificial intelligence in the public sector. The results indicate that artificial intelligence is the engine of the next generation of Public Administration, promoting the automation of repetitive, time-consuming, and bureaucratic processes, aiding predictive decision- making, and strengthening public oversight and transparency of public acts.