IMPROVING THE DATA MANAGEMENT SYSTEM OF A LOCAL GOVERNMENT UNIT IN BAGUIO CITY, PHILIPPINES THROUGH INFORMATION SYSTEMS SOLUTIONS: TOWARDS ENHANCED SUSTAINABLE PUBLIC SERVICE.

The study involved enhancing the data management system of a local government unit in Baguio City, Philippines, through the design, development, and implementation of two digital systems: the Barangay Resident Profile Management System (BREMS) and the Barangay Tracking and Recording of Accomplished Community Key-projects (BTRACK). A barangay is considered the smallest local government unit in the Philippines, which provides public services to communities at the grassroots level. The two systems were designed to eliminate manual, paper-based methodologies and improve accuracy, timeliness, and transparency of data. The Agile methodology of Information Systems was utilized in the development of the systems, while pretest-posttest quantitative analysis was used to ascertain improvements in the data management system after the systems’ implementation. BREMS established a digital system for resident profiles, while BTRACK implemented a monitoring and record-keeping system for barangay projects. Both systems received “excellent” user ratings for functionality, performance efficiency, usability, reliability, and security. Significant improvement in data validation time was achieved through BREMS. Data management system for citizens’ records and barangay projects improved from “satisfactory” to “excellent” after implementing the two digital systems. This study was able to contribute to policy reform through the barangay’s adoption of the two systems, institutionalizing digitalization into its data management system. The implementation of the systems is a concrete step towards enhanced and more sustainable services to the citizens. It is recommended to deploy the two systems to other local government units in Baguio City, under the “Baguio Smart City Framework,” which aims to elevate public service and sustainability through technology.