Navigating Gig Economy Challenges: Worker Satisfaction and Policy Frameworks in India's Service Sector

International Journal of Emerging Research in Science Engineering and Management 2026 Open access

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Authors: 1S. Melchior, 2N.A. Francis Xavier
DOI: 10.66710/ijersem.v2si1.33
Cited by: 1
References: 12

Abstract

This study examines worker satisfaction and policy challenges in India’s rapidly growing gig economy, focusing on food delivery, ride-hailing, and freelance service sectors. A cross-sectional survey of 400 gig workers from Hyderabad, Bangalore, and Mumbai was conducted during Q1 2026 using structured scales for satisfaction, flexibility, and worker protections. Results reveal that flexibility strongly improves worker satisfaction (r=0.65, p

Fields of Study & Subjects

Digital Economy and Work Transformation Sharing Economy and Platforms Emotional Labor in Professions

Publication details

Journal / source
International Journal of Emerging Research in Science Engineering and Management
Volume
2
Issue
SI1
Pages
263–269
Publication date
19 May 2026