Organizational Efficiency and Effectiveness of the Committee Transcription Staff of the House of Representatives Toward a Systems Development Plan

This study assessed the efficiency and effectiveness of the Committee Transcription Staff of the Philippine House of Representatives in improving legislative operations through a systems plan that enhances legislative workflow and documentation. Using a descriptive-comparative mixed methods design involving 121 respondents, the study examined the experiences of committee transcription staff, supervisors, group chiefs, and committee secretaries. While extensive research has explored transcription innovations, with a focus on technologically advanced parliaments, few studies have examined the challenges faced by developing countries such as the Philippines, where manual transcription methods remain prevalent. The Organizational Efficiency Survey Model (OESM) and Leonard Kleinrock’s Queuing Theory were applied to assess internal inefficiencies and workflow bottlenecks influencing overall transcription performance. Results revealed systemic challenges across all efficiency domains, with high mean scores in Environment (M=4.29), Tasks (M=4.24), People (M=3.84), and Organizational Efficiency (M=3.67), indicating widespread agreement on the presence of operational difficulties. Similarly, difficulties in transcript preparation and completion were strongly associated with resource availability and technical support (M=4.10) and time constraints and deadlines (M=3.86). No significant differences in challenges or difficulties were found when respondents were compared by position (p > .05), indicating shared lived experiences across ranks. Findings further showed that delays in processing stenographic note transcripts hinder legislative decision-making, compromise the timely preparation of committee reports, and weaken administrative workflow. Committee secretaries perceived low levels of organizational efficiency and effectiveness, particularly in the impact of administrative workflows (M=4.08) and the accuracy of legislative records (M=4.06). Qualitative responses emphasized the need for system development that integrates technology, improves processes, and develops human resources. Overall, the study highlights that efficient legislative documentation supports good governance, transparency, and accountability.