EXPLORING GENDER AND AGE DISPARITIES IN CLIENT SATISFACTION WITH PRIMARY HEALTHCARE SERVICE QUALITY IN YOBE STATE, NIGERIA

This research examines the impact of gender and age differences on customer satisfaction about the quality of Primary Healthcare (PHC) services in Yobe State, Nigeria, an area marked by considerable infrastructure deficiencies and persistent insecurity. The study used a cross-sectional analytical survey with 420 adult outpatients from selected urban and rural primary healthcare institutions, using regression analysis to ascertain independent demographic variables of satisfaction. The results indicate a considerable disparity in perception according to age: younger persons (ages 18–35) exhibited a markedly critical stance towards service efficiency and prolonged waiting times (OR=1.8, $p