COMMUNICATION AND CONFLICT MANAGEMENT IN BUREAUCRATIC ORGANISATIONS

This paper examines communication and conflict management in bureaucratic organisations. Basically, conflict of interests has become not only visible in bureaucratic organisation, but also very critical and volatile trends in the course of service delivery and optimal performance of organisations. The objective of this seminar is to explore the nexus of communication and conflict management in the operations and performance of bureaucratic organisations. The paper reviewed related literature and adopted the basic propositions of Human Relation Theory of Elton Mayo as its theoretical framework of analysis. Methodologically, the paper used documentary approach of secondary sources of data. Equally, content analysis of inductive and deductive logical reasoning was utilized in the analysis of data. Subsequently, the findings show that communication and conflict management significantly enhance quality of services delivery in bureaucratic organisations when applied appropriately. The seminar observed that conflict is inevitable in human interactions; its mitigation through communication is a perquisite for efficient and effective service delivery. Therefore, the paper recommends among others, that appropriate communication with functional conflict management styles will facilitate organisations harmony, and indeed resulting to optimal performance.