IMPACT OF EFFECTIVE TEAMWORK ON PUBLIC SERVICE DELIVERY IN OYUN LOCAL GOVERNMENT, KWARA STATE

Public service delivery at the local government level plays a critical role in promoting grassroots development and improving citizens’ quality of life. However, many local governments in Nigeria continue to experience inefficiencies, poor coordination, and limited responsiveness to public needs. This study examined the impact of effective teamwork on public service delivery in Oyun Local Government Area of Kwara State. Anchored on Systems Theory and Human Relations Theory, the study adopted a descriptive survey research design. A sample of 120 staff members was selected using stratified random sampling, and data were collected through structured questionnaires. Descriptive statistics (mean and standard deviation) and inferential statistics (Pearson correlation and regression analysis) were employed for data analysis. The findings revealed a moderately high level of teamwork among employees, particularly in task coordination and interdepartmental cooperation. Public service delivery was also found to be moderately effective, with efficiency and service quality performing better than timeliness. Importantly, the study established a strong and statistically significant positive relationship between effective teamwork and public service delivery (r = 0.643, p < 0.05). Regression analysis further indicated that teamwork accounts for 41.4% of the variation in service delivery outcomes. The study concludes that effective teamwork is a critical determinant of improved service delivery at the local government level. It recommends strengthening team-based structures, enhancing leadership support, promoting capacity building, and improving communication systems to enhance service performance and citizen satisfaction.