Factores de calidad educativa en gestión de la hospitalidad. Paraguay 2024

The educational quality factors of the Bachelor's Degree in Hospitality Management at the Polytechnic Faculty of the National University of Asunción, San Lorenzo campus, and their effects on the employability of graduates from the 2018-2022 cohort were analyzed. The objective was to describe perceptions of educational quality management, identifying the degree of satisfaction of students, graduates, teachers, and employers with the training received. The methodological design was mixed, collecting data in 2024 through surveys based on the SERVPERF and Tuning models with Likert scale assessment, together with semi-structured interviews. The sample included students in their final semesters, graduates from 2018-2022, permanent teachers, and employers. The results conclude that there is general satisfaction among educational stakeholders with regard to infrastructure (classrooms and laboratories) and the attention received. Program content, knowledge, and teacher expertise were identified as key quality factors. Employers, for their part, highlighted ICT skills, continuous learning and updating, and teamwork as relevant competencies. These findings highlight the importance of aligning academic training with labor market demands in order to optimize the integration of graduates.