Dynamic capabilities: validation of a bench for small water meters under suspended solids and analysis using SEM/PLS-SEM

Accurate flow measurement in domestic drinking-water networks is challenged by suspended solids that degrade meter performance. This study introduces a high-fidelity suspended-solids calibration bench for ½″–1″ meters and evaluates its acceptance and impact using a sequential mixed-methods design and SEM/PLS-SEM. The method combined a survey (n=135) with semi-structured interviews (n=5). The bench integrates traceable references, TSS/turbidity monitoring, and controlled particle dosing to replicate real network conditions. Quantitative results show that perceived reliability, cost reduction, time efficiency, regulatory traceability, and environmental sustainability significantly predict adoption intentions among utilities, suppliers, and industrial users. Qualitative interviews corroborate demand for formal reporting, certification readiness, and framework agreements. Conceptually, we operationalize metrological capability as a microfoundation of dynamic capabilities—sensing, seizing, and reconfiguring—linking measurement infrastructure to organizational resilience, innovative, learning, and competitive positioning.