The role of e-management in improving the quality of health services in private sector hospitals (a field study on Salman Al Habib Hospital in Riyadh)

Abstract Objectives: This study aimed to examine the current status of e-management and its role in improving the quality of healthcare services in private-sector hospitals, with application to Dr. Sulaiman Al Habib Hospital in Riyadh. The study focused on the dimensions of e-management, including electronic planning management, electronic knowledge management, electronic document management, electronic meeting management, and electronic service management, in order to measure the extent to which these dimensions contribute to enhancing the quality of healthcare services provided to patients. Methodology: The study adopted a descriptive-analytical approach appropriate to the nature of the research. A questionnaire was used as the primary data collection tool. The study population consisted of medical staff and administrative employees at Dr. Sulaiman Al Habib Hospital in Riyadh. A simple random sampling method was applied, resulting in a sample of 260 medical and administrative staff members. Results: The findings revealed high levels of implementation of e-management dimensions at Dr. Sulaiman Al Habib Hospital, which was positively reflected in the improved quality of healthcare services provided to patients. The results also indicated the presence of a supportive organizational environment for digital transformation, capable of effectively and efficiently utilizing modern technologies in managing healthcare operations. Conclusion: The study concluded that adopting and further developing e-management systems in private hospitals is essential. It recommended placing greater emphasis on the implementation of electronic knowledge management systems to enhance the sharing and effective utilization of medical and administrative expertise, thereby improving healthcare service quality and strengthening institutional performance.