Usability of Chatgpt in Human-Computer Interaction and Its Relationship With Artificial Intelligence Attitude

This study examined the usability of ChatGPT, an AI-powered chatbot, and university students’ perceptions of its usability. It also investigated the relationship between participants’ views on ChatGPT’s usability and their general attitudes toward it. Scenario-based tasks were assigned to participants, and the data were analyzed using task analysis, user analysis, descriptive statistics, and correlation analysis. The findings revealed that ChatGPT performs well in areas such as information access, language translation, and academic content generation; however, its success rates decrease in more complex tasks such as system settings, data management, and sharing. Descriptive analyses indicated that participants generally perceived the system’s accessibility positively. Correlation analyses showed a strong and significant relationship between the system’s usability and positive attitudes toward artificial intelligence. Overall, the findings suggest that ChatGPT is functional for users; however, improvements are needed, particularly in contextual tracking and personalization.