ANÁLISIS DE LA CALIFICACIÓN DEL PROVEEDOR VIRTUAL A LA LUZ DE LA JURISPRUDENCIA ADMINISTRATIVA SOBRE EL LIBRO DE RECLAMACIONES

In this paper, the author analyzes the interpretation adopted by the Specialized Chamber for Consumer Protection of INDECOPI regarding the obligation of a supplier to implement a virtual Complaints Book on its web portal, even when it does not allow economic transactions. Through critical analysis, the pertinence of invoking the principle of in dubio pro consumidor as a basis for this position is evaluated, concluding that its application is unnecessary and that, in addition, it violates the principle of typicality.