Construction of the evaluation index system for service quality of designated long⁃term care institutions

ObjectiveTo construct the evaluation index system for service quality of designated long⁃term care institutions.MethodsThe evaluation index system for the service quality of designated long⁃term care institutions was constructed by literature summary and semi⁃structured interview period expert consultation.Its weights were determined.ResultsTwo rounds of expert inquiries were conducted.The positive coefficients of the experts were 91.3% and 100.0% respectively.The authority coefficient was 0.90.The Kendall's coefficient of concordia in the second round was 0.291(P