Scaffolded Vulnerability: Chatbot-Mediated Reciprocal Self-Disclosure and Need-Supportive Interaction in Couples

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Authors: Zhuoqun Jiang, ShunYi Yeo, Dorien Herremans, Simon T. Perrault
Cited by: 0

Abstract

While reciprocal self-disclosure drives intimacy, digital tools seldom scaffold autonomy, competence, and relatedness -- the motivational underpinnings defined by Self-Determination Theory (SDT) that enable deep exchange. We introduce a chatbot employing dual-layer scaffolding to satisfy these needs: first providing enabling affordances (instrumental support) for vulnerability, then mediating affordances (relational support) for responsiveness. In a randomized study (N = 72; 36 couples) comparing Partner Support (PS: both layers), Direct Support (DS: enabling only), and Basic Prompt (BP: questions only), results reveal a critical distinction. While enabling affordances (PS, DS) were sufficient to deepen disclosure, only mediating affordances (PS) reliably elicited partner-provided need support and increased perceived closeness. Furthermore, controlled motivation decreased across conditions, and scaffolding buffered vitality, which remained stagnant in BP. We contribute empirical evidence that SDT-guided mediation fosters connection, offering a practical framework for designing AI-mediated conversations that support, rather than replace, human intimacy.

Fields of Study & Subjects

Social Robot Interaction and HRI Attachment and Relationship Dynamics Innovative Human-Technology Interaction

Publication details

Journal / source
arXiv (Cornell University)
Publication date
7 February 2026
Language
EN
Document type
Preprint