The Last Human Place: Efficiency is Killing Libraries

This essay argues that libraries should de-prioritize efficiency. Instead, libraries should promote their value around connective labor, which is the human work of attention, care, and emotional understanding. Libraries are increasingly dominated by automation, data metrics, and speed. This essay puts forward the idea that libraries should shift focus to human relationships as an organizing principle. Drawing on Allison Pugh’s concept of connective labor, this essay contends that human-to-human engagement is essential infrastructure, as vital as technology or buildings. Efficiency-focused metrics like circulation and attendance fail to capture the deeper social function libraries play in communities and on campuses related to human recognition and connection. The essay calls for libraries to redefine success by investing in relational design, supportive staffing, and emotional competencies.