TIME IN LANGUAGE: USING TIME-RELATED INFORMATION TO SHAPE CUSTOMER SATISFACTION IN SERVICE CHATS

Archivio istituzionale della ricerca (Alma Mater Studiorum Università di Bologna) 2026

Authors: Mafalda Pescatore, Francisco Javier Villarroel Ordenes, Stefania Farace, Chiara Orsingher
Cited by: 0

Fields of Study & Subjects

AI in Service Interactions Customer Service Quality and Loyalty Digital Marketing and Social Media

Publication details

Journal / source
Archivio istituzionale della ricerca (Alma Mater Studiorum Università di Bologna)
Publication date
1 January 2026
Language
EN