Caractérisation des expériences et problématiques rencontrées par les professionnels et étudiants officinaux lors de la dispensation d’un dispositif médical et identification des besoins en formation

Medical devices (MDs) play a major role in pharmacies. In response to the growing diversity of MDs, this study was conducted in the Auvergne-Rhône-Alpes region between December 2024 and October 2025 to characterise the experiences of pharmacists, pharmacy technicians and final-year students in dispensing MDs. The results highlight a paradox: although the advisory role is crucial, the lack of technical knowledge remains the main difficulty encountered at the counter, ahead of the complexity of certain categories of devices or stock shortages. In particular, the survey reveals an urgent need for training focused on practical areas such as dressings and splints, highlighting that nearly 50% of respondents do not regularly update their skills. As initial training is considered insufficient, it is imperative to strengthen learning pathways through a more dynamic and practical approach.