Sovellusportfolion hallinnan käyttöönoton vaikutukset, esteet ja mahdollistajat globaalissa SaaS-kasvuyrityksessä: Tapaustutkimus

With the growth of SaaS companies, the complexity of internal information technology (IT) rises and there is a need for Application Portfolio Management (APM). Implementing APM promises business alignment, cost efficiency and risk management, but success depends on successful adoption which may face organisational challenges. This thesis explores potential impacts of adopting APM on IT management as well as organisational barriers and enablers APM adoption can face in a global SaaS scale-up company. The study is conducted using an abductive qualitative research method. Employing a case study approach, the research combines a comprehensive literature review and interviews with APM stakeholders within the case company to combine both existing knowledge on the topic and deeper understanding of the issue in practise. Key findings reveal that effects of APM on IT management in a global SaaS scale-up company are significant and positive, including better transparency and accountability, improved IT governance and systemic visibility as well as supporting business and IT strategies. Findings also show that there are several organisational barriers as well as some enablers to APM adoption within the case company. The findings suggest that for a global SaaS scale-up company, adopting APM is extremely beneficial. However, to succeed in APM adoption, organisations must take action to mitigate the organisational barriers and support the organisational enablers.