Lennon viihdejärjestelmän suunnittelu neurokirjolla oleville matkustajille

In-flight entertainment (IFE) systems are an integral part of the passenger experience on air travel, especially as airlines increasingly use IFE to differentiate products amid rising competition and as both average flight durations and passenger numbers are expected to grow [1] [2]. One group in this increased passenger traffic includes passengers with neurodiverse conditions. Neurodiverse people may struggle with sensory overload and unpredicted events [3] during travel, such as people with Attention Deficit/Hyperactivity Disorder (ADHD), Autism Spectrum Disorder (ASD), or dyslexia. However, despite extensive amount of accessibility research there appears to be no research about the accessibility of IFE systems for neurodiverse passengers. The aim of this thesis is to identify the accessibility issues of IFE systems for neurodiverse passengers by conducting an online questionnaire on social media platforms to understand their specific needs. A mixed-methods exploratory research was conducted. Quantitative analysis utilized data visualizations, Kruskal-Wallis test, and factor analysis using Likert-style questions. Qualitative analysis consisted of inductive analysis based on the open-ended questions. The findings informed a set of feature recommendations focused on sensory accommodation (implementing IFE settings to manage sound and light effectively, providing high-quality audio, and enabling personal audio preferences); tools to facilitate passenger preparedness (supporting time management through up-to-date transfer information, real-time deviations, and predictability enhancements); clearer presentation of information (delivering information in high-quality formats, simplicity of information, offering alternative modalities); and preferences for entertainment (ensuring options are engaging and easy to navigate). Future work should focus on user-centered in-depth research methods, and larger sample size for more certain outcomes.