Quality Criteria in the Process of Selecting Providers of Employee Training in the Secondary Sector

The aim of this bachelor thesis is to analyze quality criteria in the process of selecting a provider of employee training in organizations operating in the secondary sector. First, organizations operating in the secondary sector in the Czech Republic are characterized, including their specifics, quality management, and employee training providers. This is followed by a description of the employee training process in the organization's human resources system, the quality of continuing education for employees, standard quality management systems, and quality methodologies in continuing education, with a focus on the QualTrack quality assessment model, which is the subject of empirical research. Attention is paid to key quality criteria and the role of human resources professionals in the process of selecting a provider of employee training. The aim of the qualitative survey is to identify the quality criteria applied in the selection of employee training providers in the secondary sector based on the QualTrack quality assessment model. The survey is conducted in the form of semi-structured interviews with nine human resources professionals working in secondary sector organizations who are responsible for selecting employee training providers. Key words Quality criteria, QualTrack framework, further...