Challenging Situations in Contact with the Families of Children Placed in Facilities for Children Requiring Immediate Assistance: experience of social welfare workers and social workers working in direct practice in facilities for children

(in English) This master's thesis examines the experience and management of challenging situations encountered by key professionals in their contact with families or other close persons of children whose children are, have been, or are at risk of being placed in a facility for children requiring immediate assistance. The thesis focuses on professionals working within child protection authorities, as well as social workers and caregivers employed in facilities for children requiring immediate assistance. The aim of the thesis is to identify the types of challenging situations experienced by professionals working in different roles and settings, and to describe how they subjectively experience, manage, and address these situations, including the strategies they use in practice. The objectives of the thesis are achieved through semi-structured interviews with the above- mentioned professionals. The interviews focus on descriptions of experienced challenging situations, their subjective experience, and the ways in which these situations are managed and resolved in practice.