Influence of managers’ emotional intelligence on the formation of management style in socially oriented organizations

The study was aimed at understanding the specific relationship between managers’ emotional intelligence, the quality of managerial communications, and employees’ non-material motivation in socially oriented organizations. In addition, it was important to identify the mechanisms through which these factors influence organizational resilience under the conditions of limited funding faced by organizations operating in the social sphere. Understanding these mechanisms is essential for improving staff stability and the effectiveness of social organizations when resources are constrained. A mixed research design was used. The quantitative stage included a survey of 320 employees from 12 social organizations using validated methods: EQ-i 2.0 to assess emotional intelligence, a managerial communication quality questionnaire, a modified WEIMS scale for non-material motivation, and an adapted ORS scale for organizational resilience. The qualitative stage included 24 semi-structured interviews with managers and employees. Analysis was conducted using non-parametric methods and thematic coding. The results of the study reveal four key mechanisms of influence: emotional support, openness in communication, recognition of achievements, and participation in decision-making. The quality of managerial communications is the main mechanism through which emotional intelligence affects employee motivation. The findings substantiate the need to develop communication competences among the management of socially oriented organizations.